Privacy Policy

1. Overview & Data Controller

Welcome to Wisp (“we”, “us”, “our”, or the “Application”). We are committed to protecting your personal privacy while providing a delight-filled, habit-building cleaning companion.

This Privacy Policy explains how personal information is collected, used, processed, and safeguarded when you use our mobile application and related services.

2. Personal Data We Collect

We collect information directly provided by you, as well as data gathered automatically during your use of the Application:

• Account Identification: Your email address and full or preferred display name (if voluntarily provided during registration or account setup).
• In-App Purchases & Subscriptions: Transaction histories, entitlement identifiers, active subscription statuses, and receipt validation tokens. (Note: Payment card details are processed directly and securely by Apple or Google; we never view or store raw credit card information.)
• Usage & Application Activity: Interaction logs, feature engagement, completed cleaning tasks, pet/ghost interaction frequencies, streak counts, session lengths, and app launches.
• Device & Diagnostic Identifiers: Operating system versions, unique device identifiers (e.g., IDFV), IP addresses, screen resolution, locale/time zone, hardware models, and app performance logs.

3. How We Use Your Data

We process your Personal Data for the following operational, legitimate, and lawful purposes:

• To synchronize your cleaning tasks, ghost customization, and app settings across your authorized devices.
• To manage active subscriptions, fulfill digital items, and process in-app purchase receipts.
• To monitor app performance, detect crashes, resolve bugs, and conduct infrastructure maintenance.
• To analyze user engagement trends to refine game balance, features, and overall user experience.
• To measure marketing performance, ad campaign conversions, and user attribution.
• To comply with binding legal requirements, protect against fraudulent activity, and enforce our terms.

4. Third-Party Analytics, Infrastructure & Ads

To provide a high-performing and continuously improving product, Wisp integrates select, trusted third-party service providers:

5. Purchases & Billing Data

All financial transactions, subscriptions, and billing activities are brokered entirely through the Apple App Store or Google Play Store payment infrastructures.

We store non-sensitive subscription state records (e.g., active plan, expiration timestamp, receipt token) linked to your account ID so we can unlock your earned in-app benefits.

6. Account Deletion & Data Retention

You retain full control over your personal data. We keep your information only for as long as necessary to fulfill the operational purposes described in this policy.

7. Disclaimers, Warranty Exclusions & Limitation of Liability

Please read this section carefully, as it limits the legal liability of Wisp and its operators.

8. European Privacy Rights (GDPR)

If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, you possess distinct legal rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a structured copy of the personal information stored about you.
• Right to Rectification: Request correction of accurate or incomplete account attributes.
• Right to Erasure ("Right to be Forgotten"): Request complete purging of your personal records.
• Right to Restrict Processing: Request temporary suspension of automated data processing.
• Right to Data Portability: Receive your data in a machine-readable JSON format.
• Right to Withdraw Consent: Revoke prior consent for analytics or marketing collection at any time.

To exercise any of these rights, email us at help@wispclean.com. We will fulfill legitimate requests within 30 days without fee.

9. California Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents are entitled to specific disclosures regarding personal information handling:

10. Children's Privacy

Wisp is not intentionally directed toward children under the age of 13 (or 16 in the European Union). We do not knowingly collect or solicit personal information from minors. If you discover that a child under your guardianship has created an account or provided us with personal data, please contact us at help@wispclean.com so we can delete the information immediately.

11. Changes to This Privacy Policy

We reserve the right to revise or update this Privacy Policy from time to time. Material modifications will be communicated by updating the "Last Updated" date at the top of this page, and where appropriate, providing in-app banners or email notifications. Continued use of Wisp following published updates signifies acceptance of the modified policy.

12. Contact Us

If you have questions, feedback, or legal inquiries regarding this Privacy Policy or our data handling practices, please contact our team directly at: