1. Acceptance of Terms
Welcome to Wisp (“we”, “us”, “our”, or the “Application”). These Terms of Service (“Terms”) constitute a legally binding agreement between you and Wisp governing your access to and use of our mobile application, websites, and associated habit-building services.
By downloading, installing, or accessing Wisp, you agree to be bound by these Terms. If you do not agree to all terms, conditions, and disclaimers set forth herein, you must immediately delete the Application and discontinue all use.
2. Accounts & Household Profiles
To utilize Wisp, you may be required to register an account using a valid email address or third-party authentication service. You agree to provide accurate, complete information and maintain the security of your account credentials.
Wisp allows users to create and join shared "Households" or "Homes" to collaborate on cleaning schedules and task management. You are responsible for all actions conducted within your household group by members you invite or authorize.
3. Subscriptions, Household Sharing & Premium Perks
Wisp offers paid subscription plans ("Wisp Premium"). Subscriptions unlock core functionality for household coordination, automated task assistance, and enhanced gamification features.
Key Subscription Requirements & Features:
- Household Unlocks: At least one (1) member of a Household must hold an active Wisp Premium subscription to unlock the ability to invite family members, roommates, or partners to that Home.
- Automated Task Generation: Automated cleaning task generation features require at least one active subscriber within the Household.
- Gamification Multipliers: Premium subscribers receive 2x Experience Points (XP) and 2x Gems for completing tasks, allowing faster progress and ghost cosmetics.
- Billing & Auto-Renewal: Payment is billed through your Apple App Store or Google Play Store account upon purchase confirmation. Subscriptions auto-renew unless cancelled at least 24 hours prior to the current period's end.
4. Subscription Expiration, Grace Period & Free Limits
If your subscription ends, cancels, or fails to renew, your Household transitions into a **Free Limited State** at the expiration of your active billing cycle.
What happens when a subscription lapses:
- No Unreasonable Eviction: Existing Household members will not be automatically kicked out or removed from their current Home when the subscription lapses.
- Manual Task Access Preserved: All members can continue to view existing schedules and manually complete/mark off assigned cleaning tasks.
- Restricted Household Mobility: Members of an unsubscribed Household will be restricted from switching homes or creating new homes until a valid subscription is restored.
- Feature Locks: New member invitations, automated task generation, and 2x XP/Gem multipliers will be suspended until a household member subscribes.
5. User Conduct & Acceptable Use
When using Wisp, you expressly agree that you will not:
- Reverse-engineer, decompile, or attempt to extract the source code or assets of the Application.
- Use automated bots, scripts, or cheats to manipulate task completion, XP generation, or Gem totals.
- Submit abusive, inappropriate, or illegal text within shared Household task names or profile names.
- Attempt to bypass paywalls, household invite limits, or subscription checks through modified software.
6. Intellectual Property & Mascot Rights
All rights, titles, and interests in and to Wisp—including software code, visual design, custom animations, sound effects, trademarks, and the Wisp ghost mascot—are owned exclusively by Wisp Mobile Services.
Your usage grants you a non-exclusive, non-transferable, revocable license to access and use Wisp for personal, non-commercial purposes only.
7. Warranty Disclaimers
Important: Service Availability & Disclaimer of Guarantees
Wisp is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. We do not warrant that task reminders will execute without delay, that server synchronization will be 100% error-free, or that data loss will never occur due to hardware or connectivity failures.
8. Limitation of Liability & Covenant Not to Sue
A. Limitation of Legal Damages
To the maximum extent permitted by applicable law, Wisp, its operators, founders, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages resulting from your use of, or inability to use, the Application, including data loss or missed household tasks.
B. Absolute Liability Cap
In no event shall our total aggregate liability to you for all claims exceed the total amount of subscription fees paid by you to Wisp in the six (6) months prior to the event giving rise to liability.
C. Covenant Not to Sue
You expressly agree that you will not institute, maintain, or join any legal suit, class action, or formal arbitration against Wisp or its creators concerning routine software glitches, feature modifications, subscription enforcement, or server downtime.
9. Account Suspension & Termination
We reserve the right to suspend or permanently terminate your account and access to Wisp at our sole discretion, without notice or liability, if we determine that you have violated these Terms, abused household members, or attempted to circumvent billing systems.
10. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any legal disputes arising under these terms shall be submitted to binding individual arbitration rather than court litigation.
11. Modifications to Terms
We reserve the right to modify or replace these Terms at any time. We will provide notice of updates by updating the "Last Updated" date atop this document. Your continued use of Wisp following published updates confirms your acceptance of the amended Terms.
12. Contact Information
If you have questions regarding these Terms or subscription policies, please reach out to our legal and support team:
Wisp Legal & Support Team
Email: help@wispclean.com